Writing about money and technology means writing about things that change. A fee structure is revised, a rule is amended, a streaming service rebrands, and an article that was accurate on the day it went live slowly drifts out of date. Sometimes we simply get something wrong. This page explains what we do in each case.
Reporting a problem
If you spot an error, please email us using the address on the contact page. It helps to include:
- the address or title of the article
- the sentence or section you think is wrong
- what you believe is correct, and where that information comes from if you have a source
Certainty is not required on your side. A polite "this looks odd" is enough for us to take a second look.
How we check
A member of the team rereads the passage, looks for the most authoritative public information available, such as the relevant regulator, government body or the provider's own published terms, and decides whether a change is needed. If the point is a matter of opinion rather than fact, we may leave the text as it is but consider whether the article explains its reasoning well enough.
Types of change
Corrections
When we have stated something factually wrong, we fix it. If the error could have affected a reader's decision, for example a misdescribed borrowing cost or a wrong eligibility condition, we add a short note at the end of the article saying what was changed and when.
Updates
When the world has moved on rather than the article being wrong, we update the text so it reflects the current situation. Larger revisions are marked with a new modified date.
Small fixes
Typos, awkward wording and broken internal links are corrected quietly, without a note, because they do not change the meaning.
What we do not do
We do not delete articles to hide a mistake, and we do not rewrite a piece to make it appear we said something different. Where an older article covers a topic that has changed beyond repair, we may retire it or point readers to a newer explanation instead.
Older articles
Parts of our archive date back several years. Some pieces describe products, markets or rules as they stood at the time of writing. We review the most-read guides regularly, but please treat any specific detail in an older post as something to confirm before you act on it. Our site terms say more about the limits of general information.